SHIPPING & RETURNS
PROCESS TIME
All of our products are freshly handmade in small batches, please allow 4-5 business days to process upon receipt of payments.
SHIPPING
Door-to-door
We offer local non-trackable shipping via HK Post. Please take note of the following rates:
Purchase of HK$399 or below - HK $30
Purchase of HK $400 or above - Free of charge
Shipping rates will be automatically calculated at checkout. Local deliveries normally takes 2-3 business days, but may experience delays due to unforseeable circumstances. The Tappy Paws is not responsible for any lost packages.
Pick-up
You may choose to pick up from our office on Tai Ping Shan Street, Sheung Wan. Please contact our team to make an appointment.
EXCHANGE / RETURN
Please note that all sold items cannot be exchanged or returned.